WHEN WILL I RECIEVE MY ORDER?
All orders placed by 2nd day. For domestic shipments (USA), please allow 2-6 business days after shipment for your package to arrive. For international shipments, it takes approximately 14-18 business days to receive your package, although sometimes it may be sooner or later depending upon your country’s customs department. Once your package ships, you will receive a separate email with tracking information and you will soon be able to log into your account to track your order.
DO YOU SHIP INTERNATIONALLY OUTSIDE THE UNITED STATES?
Yes we ship internationally. Upon checkout, you can select standard shipping which takes approximately 14-18 business days to arrive after being shipped to you. All orders placed by 2nd. day. International customers assume responsibilty for any duties / taxes that may be incurred from customs. Unfortunately, we do not ship to North Korea and et, al.
IS MY PERSONAL AND CREDIT CARD INFORMATION SAFE?
Definitely! Credit card processing is secured through Paypal.com, the most used encrypted security merchant site on the web. Furthermore, your credit card information is never stored on file. If you’re still hesitant, you can touch us.
HOW MUCH DOES SHIPPING COST?
Normally Domestic shipping & handling is $6.95. Expedited 2-Day domestic shipping is $19. FREE domestic shipping for orders over $50! Shipping & handling to Alaska, Hawaii, Puerto Rico & Guam is $9.95. Expedited 2-Day to Alaska, Hawaii, Puerto Rico & Guam is $25. Standard International Shipping & Handling is $18 (14-18 business days and minimal tracking) and International Priority Shipping & Handling is $45 (6-10 business days and detailed tracking). We ship worldwide.
HOW DO I TRACK MY ORDER?
After your order ships, you’ll receive a notification email with a tracking number and link, so you can check on your shipping status and know when to expect your order (please note that for International Standard Shipping, tracking will show when it leaves the USA and when it gets delivered. For more detailed tracking, select International Priority Shipping upon checkout).
HOW CAN I CHANGE MY SHIPPING ADDRESS?
If you contact us within a few hours after placing your order we will do out best to change your address. Unfortunately once your order is processed, we cannot change your address. Please email us at email@example.com with your order number if you believe your package won’t arrive to you.
DO YOU SHIP TO CANADA?
Yes! We ship to Canada and worldwide. Upon checkout, you can select standard shipping which takes approximately 14-18 business days to arrive after being shipped to you. All orders placed by 2nd. day. International customers assume responsibilty for any duties / taxes that may be incurred from customs. Unfortunately, we do not ship to North Korea et, al.
CAN I RETURN MY ORDER FOR A REFUND?
Yes, you can return your order under the Uogic Satisfaction Guarantee. If you are not 100% satisfied with our product, we will create a solution for you. You can return the product within 30 days of receiving it. We will send you a return label and you will receive a refund* minus a shipping and handling fee of $9.95. *Returns are applicable only for USA orders. International orders are final sale. Please email service@Uogic.com and provide your full name, order number and reason for your return and we’d be happy to assist you.
DO YOU HAVE AN AFFILIATE PROGRAM?
YES! You can find our affiliate program details on Shareasale.com.
WHAT TYPES OF PAYMENTS DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, Discover, and PayPal.
WHY IS MY CREDIT CARD PAYMENT NOT GOING THROUGH?
If you are seeing an error upon entering your credit card information please make sure of the following: 1) The credit card numbers you entered is correct, including the security code 2) The name, billing address and zip code you enter upon checkout matches the name on your credit card billing statement (most common problem) 3) You have sufficient funds in your account (if using a debit card). Once an error occurs, your order is not processed and you will have to checkout again. If you are still having problems, you can pay via PayPal.